Refund policy
Shipping & Return Policy
Returns Overview
We want you to love your purchase! For non-personalized, non-custom items, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Personalized or custom items (such as those with names, grades, schools, or special designs) are non-returnable and non-refundable. Please double-check your personalization details before submitting your order.
Eligibility for Returns
To be eligible for a return:
- Your item must be in the same condition you received it—unworn, unused, with tags, and in its original packaging.
- You’ll need the receipt or proof of purchase.
How to Start a Return
Please email us at studio@doodcrew.com to request a return.
If your return is approved, we’ll send you a prepaid return shipping label and instructions on how and where to send your package.
Important: Items sent back without prior approval will not be accepted.
For any questions, contact us anytime at studio@doodcrew.com.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately if:
- The item is defective or damaged
- You received the wrong item
We’ll work quickly to resolve the issue and make it right.
***Exceptions / Non-Returnable Items***
- Personalized or custom products designed for you
- Sale items and gift cards
- Personal care items (beauty products)
- Digitizing fees
If you have questions about your specific item, please reach out.
Exchanges
The fastest way to get what you want is to return the item you have. Once your return is accepted, you can place a new order for the desired item.
Refunds
Once we receive and inspect your return, we’ll notify you if your refund is approved.
Approved refunds are processed within 5–7 business days to your original payment method.
Please note: Your bank or credit card company may take additional time to post the refund.
Shipping Policy
Once your order is handed off to the carrier (UPS, USPS, or others), delivery times are outside our control.
We’ll provide tracking information so you can monitor your shipment.
If your package is delayed or lost, contact us—we can provide guidance to you in working with the carrier to resolve the issue. Keep in mind that delayed and lost items are carrier issues that may be beyond our control to resolve.
Tip: For faster and more reliable delivery, we recommend choosing UPS or another carrier at checkout. USPS frequently experiences longer delivery times and often does not provide tracking information.
Please ensure your shipping address is accurate when placing your order. We are not responsible for orders shipped with an incorrect address.
International Orders
International customers are responsible for customs duties, taxes, and compliance with local import regulations.